Returns & Exchanges Policy

At Hasu-Seizo, LLC, we take pride in the quality of our premium kitchenware and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are committed to ensuring a smooth and transparent resolution.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original Japanese artisanal packaging and include all documentation to ensure the product is protected during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our specialists inspect the returned item for quality assurance, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing